Hands-free IT Management
The benefit of today’s technology is incredible gains in productivity and access. The world is indeed our oyster. Unfortunately, like any gift, technology has its downsides as well. For organizations, the biggest downside is the time-consuming maintenance of the technology – everything from patch management and upgrades through monitoring hardware to help desk services. And that maintenance comes at a cost.
Adagio’s Remote Management Integration (RMI) frees you to focus on your business, not your technology.
Here are just some of the tasks RMI performs:
- Helpdesk Services: A live consultant in our West Chester, PA Solution Center is available to solve your problems, 24 hours a day, seven days a week, if necessary. At Adagio, RMI consultants enjoy talking to end users no matter how basic the problem. The result is a happy end user.
- Proactive fixes through Smart Software: RMI remembers errors it solved in the past, and automatically solves them if they reoccur eliminating frustration. Often the end user never knows there was a problem.
- Automatic installation of patches, virus protection, and upgrades: RMI automatically patches systems and updates anti-virus software. RMI always has the very latest versions to provide the best protection possible and prevent the devastation of aggressive viruses or security breaches.
- Monitoring Systems: RMI monitors systems 24/7. If an organization's server goes offline, an RMI consultant is alerted. In many cases, the problem can be fixed before the start of the next business day - no down time!
- Network Management: RMI will conduct a comprehensive audit of all the technology, making recommendations for upgrades and standardizations. Upgrades can occur seamlessly, saving valuable work hours.
- Reporting on Network Productivity: RMI produces a monthly report showing a network's productivity and usage. The reports highlight potential upcoming problem areas, allowing for proactive planning of needed system changes.
Why RMI is cost effective
RMI does an amazing amount for a small investment. There are two ways Adagio is able to keep the cost for this service low. The first is in the name: Remote. Very rarely will an Adagio expert need to visit your location. Their work is done from our headquarters, keeping travel and expenses very low.
The second is the proprietary software itself. RMI is "smart." It recognizes recurring errors and learns to correct them pro actively when they occur. Most of the time, clients don't know an error occurred until we tell them it's been fixed. That keeps everyone's cost down.
Toss in the productivity gains you'll see among your staff once they're freed from the everyday maintenance of the technology, and RMI becomes a bottom-line no-brainer.
Let Adagio prove to you how effective the RMI framework is. Contact us today to schedule a live demonstration. All demonstrations are conducted by non-commissioned Adagio employees and are pressure-free, guaranteed!
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